Direct Assistance Desk

Contact Jellu Tide US Logistics

Have an inquiry regarding batch allocation, domestic dispatch tracking, or return processing? Connect directly with our Colorado logistics support team.

Direct Support Phone

Toll-free customer care available Monday through Friday, 8:00 AM to 6:00 PM EST:

+1 (800) 829-4919 (Toll-Free US)

Logistics & Orders Email

Direct email response desk for tracking links and RMA authorizations (average response <3 hours):

[email protected]

Fulfillment Center & Returns Depot

All direct domestic allocations are packed and dispatched from our certified logistics facility:

Jellu Tide US Direct Dispensary
Fulfillment & Returns Facility
19655 E 35th Dr, Suite 100, Aurora, CO 80011
United States of America

Order Dispatch Timetables

Orders confirmed prior to 3:00 PM Eastern (Monday – Friday) enter our physical allocation pipeline the same business day. Delivery across the continental United States occurs in 2 to 4 business days via USPS Priority Mail or UPS.